Staytric is a hotel and property management platform. The Staytric mobile
app is a companion tool that lets property staff manage bookings, front desk, housekeeping,
rates, and related operations on the go. This policy explains what information the app
handles, how it is used, and the choices available to you.
The app is used by property staff. Information about hotel guests is entered
and processed by staff on behalf of the property that operates the account —
that property is responsible for how it collects and uses its guests' information.
1. Information we handle
- Account & staff information — your name, email address, role, and the
organization/property you belong to, used to sign you in and control access.
- Operational data you enter — bookings and stays, guest names and contact
details, payments, services, housekeeping tasks and notes, and any photos you attach to
tasks. This is your property's operational data.
- On-device credentials — your login token is stored in your device's
encrypted secure storage. If you enable biometric sign-in, your fingerprint/face is
verified by your device only and is never sent to us.
- Diagnostics — anonymous crash and error reports (via Sentry) to keep the
app stable. These do not include your guests' personal details.
2. How we use it
- To provide the app's features — bookings, front desk, housekeeping, rates, reports, and
the other modules your role has access to.
- To authenticate you and keep your session secure.
- To sync availability, rates, and bookings with your connected sales channels.
- To diagnose and fix problems and improve reliability.
We do not sell your information, and the app contains no advertising.
3. Device permissions
- Camera & photos — only to attach photos to housekeeping tasks
(room condition, completed work). Used when you choose to add a photo.
- Biometrics — optional, for local sign-in convenience; handled entirely
by your device.
4. When information is shared
- Your property / organization — data is shared with the property that
operates your account and the colleagues who have access.
- Channel manager (Channex) — to distribute availability and rates to
online travel agencies and to import OTA bookings.
- Service providers — trusted vendors that host the service and monitor
errors, acting on our instructions.
- Legal — where required by law.
5. Security
All traffic between the app and our servers is encrypted in transit (HTTPS). Your session
token is stored in encrypted device storage, and access to data is limited by your role and
the property you belong to.
6. Retention & deletion
Operational data is retained while your property's account is active and as needed to run the
service. To request access to, correction of, or deletion of your account information — or of
data held on your property's behalf — contact us at the address below or ask your property
administrator.
7. Children
Staytric is a workplace tool for property staff and is not directed to children.
8. Changes
We may update this policy from time to time. Material changes will be reflected by the
"Last updated" date above.
9. Contact
Questions about this policy or your data: [email protected].